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Booking & Cancellation Policy

Effective Date: February 10, 2025

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This Booking & Cancellation Policy (“Policy”) is a binding agreement between the Client (“Client”) and Mid Shore Animal and Home Sitting, LLC (the “Service Provider”) governing the terms of scheduling, payment, rescheduling, and cancellation of services. By engaging the services of the Service Provider, the Client acknowledges and agrees to the terms set forth herein.

1. BOOKING TERMS

A. New Client Requirements

  1. All new Clients must complete a mandatory Meet & Greet within 30 days before scheduled services.

  2. Prior to service commencement, the Client must review and sign the Client Contract and submit any required deposits.

B. Reservation Policy

  1. Services must be booked in advance and are subject to availability.

  2. Requests made within 24 hours of the desired service start time are subject to approval and may be declined based on availability.

C. Deposits & Payment Obligations

  1. A non-refundable 20% deposit is required at the time of booking to confirm services. This amount will be applied toward the total service cost.

  2. The remaining balance must be paid in full before, at the start of, or immediately following the service period.

  3. New Clients must remit full payment at the initial consultation before any services will be rendered.

D. Holiday & Peak-Season Booking Policy

  1. A 20% holiday surcharge shall apply to all services scheduled during major holidays.

  2. Holiday and peak-season reservations require a 50% non-refundable deposit at the time of booking.

  3. Cancellations for holiday services must be made at least 72 hours prior to the scheduled start time to receive a refund, excluding the deposit.

2. CANCELLATION TERMS

A. Standard Cancellation Policy

  1. Cancellations made 48 hours or more before the service start time will receive a full refund or service credit.

  2. Cancellations made 24–48 hours before the service start time will be refunded at 50% of the total service cost.

  3. Cancellations made less than 24 hours before the scheduled service start time are non-refundable due to limited availability.

B. Early Return Policy

  1. If the Client returns home prior to the scheduled service end date, they remain financially responsible for the full payment of the originally booked service period.

C. Holiday & Peak-Season Cancellation Policy

  1. Cancellations made 72 hours or more prior to the scheduled service start time will be refunded in full, excluding the deposit.

  2. Cancellations made less than 72 hours before the scheduled service start time are non-refundable.

D. Emergency Cancellation by the Service Provider

  1. In the event that the Service Provider must cancel services due to an emergency, the Service Provider shall make every reasonable effort to arrange for a replacement sitter or reschedule the service.

  2. If no alternative sitter or rescheduling option is available, the Client will receive a full refund for any prepaid services.

E. Force Majeure & Inclement Weather Cancellations

  1. The Service Provider reserves the right to cancel or modify services due to extreme weather, natural disasters, public emergencies, or unforeseen circumstances beyond its control.

  2. Refunds or credits may be issued at the Service Provider’s discretion based on the severity of the situation.

3. RESCHEDULING TERMS

  1. Clients may reschedule their service at least 24 hours in advance without incurring additional fees.

  2. Rescheduling requests made less than 24 hours before the scheduled service are subject to availability and may be subject to a rescheduling fee.

  3. If rescheduling is not feasible due to lack of availability, the standard cancellation policy shall apply.

4. WAITLIST POLICY

  1. If service slots are fully booked, Clients may request placement on the Service Provider’s waitlist.

  2. If an opening becomes available, Clients will be notified in the order in which they were added to the waitlist.

  3. Clients will have 12 hours to confirm the newly available slot before it is offered to the next individual on the list.

  4. Payment will be required at the time of confirmation to secure the booking.

5. CLIENT AGREEMENT & ACKNOWLEDGMENT

By booking services, the Client acknowledges that they have read, understood, and agreed to the Booking & Cancellation Policy.

 

The Service Provider reserves the right to amend this Policy at any time without prior notice. The most current version of the Policy shall be posted on the Service Provider’s website and shall govern all booking and cancellation matters.

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