Privacy Policy

1. Information We Collect

We collect the following types of information when you visit our website, create a member profile, or book services:

a. Personal Information

• Name

• Email address

• Phone number

• Home address (for service locations)

• Emergency contact information

• Animal details (name, breed, medical history, special care instructions, etc.)

• Home details (security, key locations, lock codes, layout, etc.)

• Payment information (processed securely via third-party payment providers)

b. Non-Personal Information

• IP address

• Browser type and version

• Pages visited on our website

• Cookies and tracking technologies

2. How We Use Your Information

We use the collected information to:

• Process service requests and bookings

• Provide personalized animal and home sitting services

• Communicate with you regarding appointments, updates, and support

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following cases:

• With Trusted Third Parties: Payment processors, scheduling software, service providers who assist us in operating our business, and independent contractors.

• For Legal Compliance: If required by law, court order, or to protect our rights, safety, or property.

• With Your Consent: If you request or authorize us to share your information.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, track website traffic, and remember preferences. You can modify your browser settings to refuse cookies, but this may affect website functionality.

6. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to your information.

• Request deletion of your data (subject to legal obligations).

• Opt out of marketing emails and texts at any time by clicking "unsubscribe" in emails or emailing info@midshoreanimalhome.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before providing personal information.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date. Continued use of our website or services after updates means you accept the revised policy.

9. Contact Us

For questions or requests regarding this Privacy Policy, please contact us at:

📧 Email: info@midshoreanimalhome.com
📍 Address: Eastern Shore of Maryland